He went inside with half information and brought partial order out. He asked me what order did I place and I told him detailed order. Attendant came see me and wasnt sure about online order. I think restaurant has lack of man power and skilled people. I went into restaurant and waited for 15-18 minutes for someone to come and see me. I saw IHOP restaurant sign board was switched off, there were no lights in parking area it was totally dark, parking and drive way has terrible pits and holes reminded me of driving through canyons. Americas diner is always open, serving breakfast around the clock casual family dining across America, from freshly cracked. I drove down restaurant as mentioned in email confirmation. Finally I submitted my online order after serveral attempts. It kept throwing error messages out of blue. Visit 5- Terrible experience with online ordering website. It appeared as if servers were forced to attend my table ![]() Visit 4- We decided to dine in and had unpleasant welcome followed by unwelcoming servers. He went inside and brought pan cakes and apologized again I told him that I requested for pan cakes as sides. Attendant apologized and brought hash browns. When I was reviewing food items, pan cakes were missing. So attendant noted down my order and brought food in 15 minutes. Attendant gave me a look as if i was lying. I told him I had called 50 minutes ago to place a to-go order. After 20 minutes one person came asking me about my order. Everyone in ihop was rushing to attend their customers and could not care me in spite of me requesting at least two personnel to look into my order. When I reached restaurant there was no one to greet for 15-20 minutes. I gave my order and drove to restaurant in half an hour. This time I was lucky my phone was answered. Visit 3 - Called up restaurant, was transferred to someone else and waited for 7-8 minutes. I gave up on telephone conversation and drove down to restaurant Attendant said, someone kept phone receiver aside due to which phone line was showing busy. I drove down to restaurant and told them about miserable telephonic session. tried calling restaurant and kept getting phone engaged tone for half an hour. Receptionist said something and transferred me to another phone, I waited for 15 minutes and hung up. Visit 1 - Called up restaurant to order a to-go. There has been no improvement in quality of service. Restaurants with Outdoor Seating in Rochester.Restaurants for Special Occasions in Rochester.Sushi Restaurants for Families in Rochester.Italian Restaurants with Private Dining in Rochester.Greek Restaurants for Families in Rochester.Hotels near (ROC) Greater Rochester International Airport. ![]() Hotels near Rochester Museum & Science Center.Hotels near The Strong National Museum of Play.InterContinental (IHG) Hotels in Rochester.
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